{"id":7374,"date":"2021-02-23T23:33:21","date_gmt":"2021-02-23T23:33:21","guid":{"rendered":"https:\/\/brandcart.co.uk\/?page_id=7374"},"modified":"2021-03-04T06:45:30","modified_gmt":"2021-03-04T06:45:30","slug":"faqs","status":"publish","type":"page","link":"https:\/\/brandcart.co.uk\/en\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\r\n\t\t\t\t\t\t
\r\n\t\t\t\t
\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I return a product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We do not offer free returns for items purchased with a change of mind or no longer required, all items returned must be unopened and in the original packaging where all shipping costs will be incurred by the customer.\u00a0\u00a0<\/span><\/p>

For health and hygiene reasons we are unable to exchange or refund any Health, Personal Care & Beauty Care items unless the hygiene strips and tags are still in place and packaging remains undamaged. Items sent back incomplete, with missing parts or damaged will not qualify for a refund.<\/span><\/p>

We ask that you report any unwanted items or items not received within 28 days of dispatch as after this time we may not be able to replace or refund your item.<\/span><\/p>

To request your refund please contact us via the \u2018Contact Us\u2019 page and we will investigate your return and process your refund.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich couriers do you use when delivering my product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We work with various couriers depending on the size of your order. The couriers we use for our different delivery services are as followed:<\/span><\/p>

\"\"<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy order has been dispatched, how can I track my delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We aim to dispatch our orders within 24 hours of cleared funds (orders placed before 1pm Monday \u2013 Friday). Orders placed at weekends or on Bank Holidays are dispatched on the next working day. As soon as your order is dispatched from our warehouse you will be sent an email to confirm that your parcel is on its way with a tracking number.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if my parcel is lost in transit or I do not receive it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

By default we dispatch all orders to the specified shipping address, therefore if your address is incomplete or wrong, your delivery may be delayed or returned back to us.<\/span><\/p>

Should you not receive your order within 7 days from the purchase date or you received a faulty or damaged item please contact us via the \u2018Contact Us\u2019 page and we will investigate this with our carrier and issue a replacement or refund where appropriate.\u00a0<\/span><\/p>

Please note that we cannot investigate any missing orders until 7 working days have passed for UK deliveries.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship outside of the UK?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, our operations, warehouses and distribution centres are all based within the UK, where this makes it easier to reach our customers and offer a fast and reliable service. In the future we may explore offering our service in different countries.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat methods of payment do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept all major credit and debit cards used within the UK.<\/span><\/p>

\"\"<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long do refunds take to process?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once your refund claim has been accepted it can take up to 14 days to process a full refund. On average we estimate a refund can be processed much quicker than this, where funds will normally reach your account between 5 to 7 days.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I update my personal details including address and payment card?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

When signed in, if you navigate over to the \u2018My Accounts\u2019 section you will be able to edit and update all details via the left menu bar, where you will see the sections for: Addresses, Payment Methods and Account Details.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer any promotions or discounts on your products?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we offer regular promotions on discounted products, where these can be viewed via the \u2018SALE\u2019 page. We also send out regular discount codes and promotions to users and customers who subscribed to our newsletters and promotional emails.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I get in touch with Brand Cart?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can get in touch with us via the \u2018Contact Us\u2019 page in the link: <\/span>https:\/\/brandcart.co.uk\/contact-us\/<\/span>
<\/span>
<\/span><\/a>If you have any questions regarding products or need assistance using our website or service, our friendly support team will be on hand to help you.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

How can I return a product? We do not offer free returns for items purchased with a change of mind or no longer required, all items returned must be unopened and in the original packaging where all shipping costs will be incurred by the customer.\u00a0\u00a0 For health and hygiene reasons we are unable to exchange […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nFAQ's - BrandCart<\/title>\n<link rel=\"canonical\" href=\"https:\/\/brandcart.co.uk\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ's - BrandCart\" \/>\n<meta property=\"og:description\" content=\"How can I return a product? We do not offer free returns for items purchased with a change of mind or no longer required, all items returned must be unopened and in the original packaging where all shipping costs will be incurred by the customer.\u00a0\u00a0 For health and hygiene reasons we are unable to exchange […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/brandcart.co.uk\/en\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"BrandCart\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-04T06:45:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/brandcart.co.uk\/wp-content\/uploads\/2021\/03\/Capte.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"3 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/brandcart.co.uk\/#website\",\"url\":\"https:\/\/brandcart.co.uk\/\",\"name\":\"BrandCart\",\"description\":\"Best household, kitchen and electrical items Shop\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/brandcart.co.uk\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/brandcart.co.uk\/faqs\/#primaryimage\",\"inLanguage\":\"en\",\"url\":\"https:\/\/brandcart.co.uk\/wp-content\/uploads\/2021\/03\/Capte.png\",\"width\":438,\"height\":168},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/brandcart.co.uk\/faqs\/#webpage\",\"url\":\"https:\/\/brandcart.co.uk\/faqs\/\",\"name\":\"FAQ's - BrandCart\",\"isPartOf\":{\"@id\":\"https:\/\/brandcart.co.uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/brandcart.co.uk\/faqs\/#primaryimage\"},\"datePublished\":\"2021-02-23T23:33:21+00:00\",\"dateModified\":\"2021-03-04T06:45:30+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/brandcart.co.uk\/faqs\/#breadcrumb\"},\"inLanguage\":\"en\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/brandcart.co.uk\/faqs\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/brandcart.co.uk\/faqs\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/brandcart.co.uk\/\",\"url\":\"https:\/\/brandcart.co.uk\/\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/brandcart.co.uk\/faqs\/\",\"url\":\"https:\/\/brandcart.co.uk\/faqs\/\",\"name\":\"FAQ’s\"}}]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","_links":{"self":[{"href":"https:\/\/brandcart.co.uk\/en\/wp-json\/wp\/v2\/pages\/7374"}],"collection":[{"href":"https:\/\/brandcart.co.uk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/brandcart.co.uk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/brandcart.co.uk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brandcart.co.uk\/en\/wp-json\/wp\/v2\/comments?post=7374"}],"version-history":[{"count":22,"href":"https:\/\/brandcart.co.uk\/en\/wp-json\/wp\/v2\/pages\/7374\/revisions"}],"predecessor-version":[{"id":7981,"href":"https:\/\/brandcart.co.uk\/en\/wp-json\/wp\/v2\/pages\/7374\/revisions\/7981"}],"wp:attachment":[{"href":"https:\/\/brandcart.co.uk\/en\/wp-json\/wp\/v2\/media?parent=7374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}